Delivery Information
Shipping & Returns Policy – The Seamoss Co.
Effective Date: May 30, 2025
This policy applies to all orders placed through The Seamoss Co. official website.
Shipping
At The Seamoss Co., we offer free shipping on all orders with a total value of ₹2000 or more.
We dispatch orders using only trusted courier partners to ensure your order reaches you securely and efficiently.
Dispatch Timelines
Sea Moss Gel: Made fresh to order — Dispatched within 5 business days
Dry Sea Moss: Dispatched within 1–3 business days
Delivery Timelines (Post Dispatch)
Metro Cities: Delivery within 2–5 business days
Non-Metro Areas: Delivery within 4–7 business days
While we strive for timely delivery, delays caused by courier partners or unforeseen circumstances are beyond our control. In such cases, we will notify you and issue a full refund. The amount will be credited to your original payment method within 5–7 business days.
Cancellations
Before Dispatch:
Orders can be cancelled before dispatch, subject to a 10% deduction to cover transaction fees.
To cancel, please email us at info.theseamossco@gmail.com. We will respond within 24 working hours.
After Dispatch:
If your order has already been shipped, you may cancel it by refusing delivery. Once our delivery partner marks the shipment as “RTO (Return to Origin) initiated”, we will process your refund.
The amount will be credited to your original payment method within 5–7 business days of confirmation.
Returns & Replacements
We ensure all products are securely packed and quality checked before dispatch. However, in the rare event that your order arrives damaged, defective, or incorrect, we offer a replacement or full refund.
Eligible Return Reasons
Damage during shipping
Manufacturing defects
Incorrect item delivered
Return Request Process
Email us at info.theseamossco@gmail.com within 24 hours of delivery.
Include clear photos/videos of:
The product
The outer packaging
The shipping label
The invoice slip
If approved:
If stock is available, a replacement will be shipped within 2–3 business days and delivered within 5–7 business days.
If out of stock, a full refund will be credited to your original payment method within 5–7 business days.
Returns Will Not Be Accepted If:
The product has been used
The seal is broken or tampered with
The batch ID or serial number is altered
The return request is made after 24 hours of delivery
If your return is not eligible, the request will be declined and no refund or replacement will be provided.
Currency Transactions
All transactions on our website are processed in Indian Rupees (INR).
Order Processing Hours
Our business hours are Monday to Friday, 10:00 AM – 6:00 PM IST.
For order-related assistance outside these hours, email us at info.theseamossco@gmail.com — we will respond within 24 hours.
