Returns and Exchanges
Cancellations, Replacements & Returns Policy – The Seamoss Co.
Effective Date: May 30, 2025
Cancellations
Before Dispatch
Orders can be cancelled before they are dispatched, subject to a 10% deduction to cover transaction and processing fees.
To request a cancellation, please email us at info.theseamossco@gmail.com.
We will process your request and respond within 24 working hours.
After Dispatch
If the order has already been dispatched, you may cancel by refusing the delivery when it arrives.
Once our delivery partner updates the status as “RTO (Return to Origin) initiated”, we will initiate your refund.
Refund Timeline: The amount will be credited to your original payment method within 5–7 business days after confirmation.
Replacements for Damaged Products
We take great care to package your items securely. However, in rare cases where a product arrives damaged, we offer a free replacement or a full refund, based on availability.
Eligibility
Replacements are offered in the following cases:
Water damage to the packaging
Tampered or broken seal on jars/pouches
Torn or compromised pouch
Process
Email us at info.theseamossco@gmail.com within 24 hours of receiving your order.
Attach clear photos and videos showing:
The damaged product(s)
Shipping label
Outer packaging
Invoice slip inside the box
If the product is in stock, a replacement will be shipped.
If out of stock, the amount will be credited to your original payment method within 5–7 business days.
Replacements for Order Mismatch or Missing Items
If your order is incomplete or you received the wrong item(s), we will provide a replacement or refund as applicable.
Process
Email info.theseamossco@gmail.com within 24 hours of delivery.
Share photos/videos of:
The full contents received
Shipping label
Invoice slip
Outer packaging
Once verified, we will proceed with a replacement shipment (if in stock), or credit the refund to your original payment method within 5–7 business days.
Returns Policy
Due to food safety and hygiene regulations, we do not accept returns for products that are delivered in perfect condition.
Only items that are damaged, defective, or mismatched qualify for replacement or refund as outlined above.
Contact Us
For any concerns related to cancellations, damages, mismatches, or missing items, please contact us:
📧 Email: info.theseamossco@gmail.com
📞 Phone: +91 90306 80707
